If you are not receiving the online signing request links despite that your Workstream notification settings are properly set up, you may need to check if the Online Signing invitation letter is switched on.
To check the Online Signing invitation letters, here is what you need to do:
STEP 1: From your Workstream dashboard, select Positions tab, located on the upper left side of your screen.
STEP 2: Select and open the position to which your company signatory is added, and click the Settings button located on the upper right side of your screen.
STEP 3: On the Progress panel at the left, go to Stages and select Online Signing Stage.
STEP 4: Click on the Invitation Letter tab. Scroll down until you see the template Send automated email (For company signatory). Ensure that the corresponding button is toggled on. When switched on, the button is in blue color.
STEP 5: You can also edit the email template and opt to send a reminder email when the signatory is in this stage for too long. Just click on the corresponding action buttons to proceed.
If the invitation letter is switched off and the applicant has already signed the offer letter, the online signing link for the company signatory will NOT be generated. Thus, you would need to resend the offer letter to the applicant again once the invitation letter has been switched on.
Want to talk to our Support team? Look for the Intercom icon at the bottom right part of your dashboard and click on New conversation, or send an Email at email@example.com.