There may be instances whereby a user may encounter difficulty downloading or viewing the documents (cover letter or resume) submitted by the applicants. This is because Workstream automatically converts the uploaded file into PDF format even if the original file was submitted as a Word document.
The good news is Workstream allows you to view and download the original uploaded files even if they were defaulted in to PDF.
To view and download applicant's original uploaded file, take the following steps:
STEP 1: Select Applicants tab located on left side of your dashboard and key in the applicant's name inside the search box.
STEP 2: Click on applicant's name. An overview of the applicant's profile will appear.
STEP 3: Scroll down to view applicant's uploaded file. You should be able to see file in PDF format. Click on the three dotted line beside the file name, then click Show original format to download the file.
Want to talk to our Support team? Look for the Intercom icon at the bottom right part of your dashboard and click on New conversation, or send an Email at email@example.com.